Trouts Journal

Introducing Our New Shipping Insurance and Tracking: Route

Ivan Orsic / Nov 17, 2021

Protection and Peace of mind are at the top of everyone's list this holiday season. That is why we have decided to partner with our new optional package tracking and insurance, Route on all of our online orders. This will cover your package if it is lost in transit, arrives damaged, or is delivered to the incorrect address (a different address than what was provided by the customer or on the shipping label). By partnering with Route, you can now get shipping notifications that give you real-time status updates on any delivery with Trouts Fly Fishing! Gone are the days where you have to ask “Where is my order?”. With Route, you are able to have answers on the location of your package with real-time shipping notifications across multiple channels - email, push notifications, and SMS. Now you can be at ease knowing exactly where your package is at all times.

What Is Route?

Route automatically connects to everything you’ve ordered from all your favorite retailers while allowing you to visually track your packages, anytime, anywhere. Add Route Package Protection at checkout and unlock full package protection and seamless resolution for order issues.

Why do I need Route Package Protection?

Route offers you "peace of mind" package protection for all of your Trouts Fly Fishing orders at an affordable price. The cost to you - to fully protect your package in the event that it is lost, damaged, or stolen - is calculated based on the subtotal of the order and the partnership between Route and Trouts Fly Fishing.

What info does Route gather and how do they use your data?

Route uses delivery and order information to provide as much detail as possible about your order. To do this, Route parses your emails to collect order information such as tracking numbers, carrier names, and product info. We employ multiple layers of security to protect and secure customer data. Note: Route's use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.”

How do I report an order issue to get a replacement or a refund?

Click here! Note: Route will only refund the cost of the item(s) alone. Shipping costs, taxes, and the Route premium are not included. Route also do not pay custom/duty fees on international shipping.

How can I track my deliveries on the Route mobile app?

You can view your deliveries in the Route mobile app to get a real-time view of where all of your packages are. On the MAP screen, you can swipe through cards or zoom into the map to see where packages are in-transit. Tap on a card to open up the Order Details page. You can also see a list view of all your packages on the Orders screen. From there, you can tap on orders to see the order details which will provide info around where your order is in transit.

Download the Route app for iOS on the Apple App Store.

Download the Route app for Android on the Google Play Store.

An important note about Trouts Fly Fishing and Route Shipping Insurance and package tracking

This is automatically applied at checkout and if you do not wish to cover your shipment with insurance you must OPT-OUT of the shipping insurance.

If you are interested in learning more about Route click here.

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